Frequently asked questions
Delivery, sizes, materials, returns: answers to the questions we are asked most often.
How long will my order take to arrive?
Every piece is printed to order. T-shirts, sweatshirts, mugs and posters are printed in Europe: allow 3 to 5 working days for production, then delivery, so 5 to 12 working days in total (about 7 to 18 calendar days) to France, Belgium, Luxembourg, Italy, Spain, Portugal, Austria and the Netherlands. Canvases and pillows are printed in the United States and take longer to arrive: 7 to 22 working days (about 10 to 32 calendar days). Either way, the exact estimate is shown to you at checkout.
How much does shipping cost?
Tracked shipping costs €4.90 per order, however many items you buy, to France, Belgium, Luxembourg, Italy, Spain, Portugal, Austria and the Netherlands (canvases: not to Luxembourg). The total, shipping included, is shown in your basket before you pay.
How do I choose my size?
The size guide is available from every t-shirt and hoodie page. It gives the garment measured flat (chest width and length), not body measurements: the most reliable way is to lay flat a garment you already wear and compare. Sizes run from S to 5XL. If you are between two sizes, take the larger one.
What are the products made of?
T-shirts: 100% cotton, tight knit, no side seams. Hoodies: cotton/polyester blend fleece, lined hood, kangaroo pocket. Mugs: white ceramic, glossy finish, 325 ml. Posters: matte paper that limits glare, portrait format from A4 to A1. Pillows: 100% polyester cover and filling, printed on both sides. Full details are on each product page.
How do I wash my t-shirt or sweatshirt?
Turn it inside out, then wash it at 30 °C maximum, on a short cycle. Never use bleach. Let it dry in the open air, in the shade, rather than in a tumble dryer. If you iron it: inside out, on medium heat, without steam, and never directly on the design. Full details are in the care guide.
Where are the products printed?
T-shirts, hoodies and mugs are printed in Germany, posters in the Czech Republic, so inside the EU, with no customs. Canvases and pillows are printed in the United States: they take longer to arrive, and any import duties and taxes are paid by the publisher, so you will not be charged anything on delivery.
Can I return a product?
Yes. You have 14 days from receipt to withdraw, without giving a reason; return costs are yours to pay. You can exercise this right directly from the withdrawal page. A printing defect or a damaged product is different: report it within 30 days, with a photo, and we reprint or refund, with no need to send it back.
Do items go out of stock?
No. Every piece is made after you order: there is no stock, so nothing runs out. It also means no unsold goods.
What is a drop? And why the full moon?
A drop is the release of a new design. New designs arrive at the full moon: it is the calendar of the legend. The wolf left on a full-moon night, and it was facing the moon that he howled. No countdown: the date is written in the sky. The seven traces stay available all year round. The full legend is in the manifesto.
Which payment methods do you accept?
Bank card, Apple Pay, Klarna or Bancontact, via Stripe. Your card details never pass through our servers.
Do you ship outside France?
We deliver to mainland France, Belgium, Luxembourg, Italy, Spain, Portugal, Austria and the Netherlands. More countries may be added later.
How can I contact you?
Through the contact form. We reply within 48 working hours.
A question that is not here?We reply within 48 working hours.
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